Returns
Each brand we sell sets its own return terms, and we pass them on to you as they are. They’re below, brand by brand.
Starting a return
Contact us first, with your order number (it starts with SB- and it’s in your order confirmation email), what you’d like to send back and why. Please don’t send anything before you hear from us: we’ll check it against the brand’s terms and tell you what happens next.
Refunds go back to your original payment method. Most banks show them within 5–10 business days.
Returns by brand
American Dog
American Dog wants every customer to love what they get, and if you need to return an order, it's happy to help: get in touch and it takes you through the process.
For an order from us, contact us with your order number within 30 days of delivery and we'll take care of you. Please don't send anything back before you hear from us.
Paw.com
Paw.com takes returns within 30 days. Something unopened and unused, still sealed in its original box, is refunded less a $25 processing fee. Something opened but undamaged is refunded less a 20% restocking fee and a $25 return shipping fee.
Anything damaged in shipping or defective is refunded in full or exchanged within 30 days, with the replacement's shipping paid. Paw.com may ask for photos first, and refunds go out once the return arrives and is checked.
For an order from us, contact us with your order number and we'll take care of you. Please don't send anything back before you hear from us.
Bowsers
Bowsers makes its beds to order and doesn’t take returns for a change of mind, so neither can we on Bowsers products. Before you order, check the size guide: its measurements and dog weights are Bowsers’ own.
If something arrives with a manufacturing defect, or isn’t what you ordered, Bowsers puts it right. Contact us within 30 days with your order number and photos, and we’ll take care of you.
Please don’t refuse a Bowsers delivery. If something’s wrong with it, accept it and contact us, and we’ll take care of you.
Modern Beast
Modern Beast doesn’t refund dog beds for a change of mind, so neither can we on the POD. Before you order, check the size: the 24-inch is for dogs up to about 30 lb, and the 30-inch for dogs up to about 50 lb.
If it arrives damaged or defective, or isn’t what you ordered, Modern Beast puts it right and pays the return shipping. Contact us within 7 days of delivery with your order number and photos, and we’ll take care of you.
Want a different size or color? Contact us within 30 days of delivery, before it’s used or washed and with its tags on, and we’ll ask Modern Beast about an exchange. Exchanges are up to Modern Beast, and the return shipping is yours to pay. Please don’t send anything back before you hear from us; once Modern Beast says yes, send it within 7 days, with tracking.
The POD Cover isn’t a bed, so it can come back for a refund: within 30 days of delivery, unused and unwashed, with its tags and packaging. The return shipping is yours to pay. Contact us first.
Cycle Dog
Cycle Dog exchanges anything unused for another size or color within 30 days of delivery. Contact us with your order number before you send anything back, and we’ll take care of you. The return shipping is yours to pay.
If it arrives damaged or defective, or isn’t what you ordered, contact us with your order number and photos, and we’ll take care of you.
DGS Pet Products
DGS takes back anything unused, with its tags and in its original packaging, within 30 days of delivery. Contact us with your order number before you send anything back, and we’ll take care of you. Refunds go out once DGS has the return and has checked it.
If it arrives damaged or defective, or isn’t what you ordered, contact us right away with your order number and photos, and we’ll take care of you.
Cuddl
Cuddl makes every order to order, so it doesn’t take returns or exchanges. To cancel, contact us within 24 hours of ordering.
If it arrives damaged or defective, or isn’t what you ordered, contact us right away with your order number and photos, and we’ll take care of you.
Fatboy
Fatboy takes back anything new, unused and undamaged, in its original packaging, within 7 days of delivery. Contact us with your order number before you send anything back, and we’ll take care of you.
Return shipping is yours to pay, and the original shipping isn’t refunded. Fatboy takes a $19.95 restocking fee from the refund ($49.95 an item on a return of $500 or more). Refunds go out once Fatboy has the return and has checked it.
If it arrives damaged or defective, or isn’t what you ordered, contact us right away with your order number and photos, and we’ll take care of you.
4Legs4Pets
4Legs4Pets takes back anything unused, in its original carton, within 30 days of purchase. Contact us with your order number before you send anything back, and we’ll take care of you. The return shipping is yours to pay.
If a box arrives damaged, you can refuse it at the door. If you took it, or a part is missing, contact us within 2 business days of delivery with photos of the box, its label and the damage, and keep the box and everything in it, since the carrier may collect them. We’ll take care of you.
