Warranty
Each brand we sell stands behind its own beds and gear, and we pass its warranty on to you as it is. They’re below, brand by brand, and on every product page under Warranty.
Something wrong with yours?
Contact us with your order number (it starts with SB- and it’s in your order confirmation email), what’s wrong, and a photo. Please don’t send anything back before you hear from us: we’ll check it against the brand’s warranty and tell you what happens next.
If it arrived damaged or defective, or it isn’t what you ordered, tell us right away. Some brands only put it right when they hear within days of delivery.
American Dog
American Dog doesn't publish a warranty for its beds and pads.
If something's wrong with yours, contact us with your order number and a photo, and we'll take care of you.
Toy warranty
No dog toy is indestructible, and American Dog doesn't claim otherwise. If your dog destroys one of its toys in the first 10 days, American Dog replaces it free, once.
Contact us with your order number and a photo, and we'll take care of you. You don't need to send the toy back.
Paw.com
Paw.com guarantees the foam in its beds against flattening for ten years.
If the foam in yours flattens, contact us with your order number and a photo of the foam, and we'll take care of you.
Blanket warranty
Paw.com doesn't publish a warranty for its blankets. One that arrives damaged or defective is refunded in full or exchanged within 30 days (see Returns).
If something's wrong with yours, contact us with your order number and a photo, and we'll take care of you.
Travel warranty
Paw.com doesn't publish a warranty for its travel gear. One that arrives damaged or defective is refunded in full or exchanged within 30 days (see Returns).
If something's wrong with yours, contact us with your order number and a photo, and we'll take care of you.
Cover warranty
Paw.com doesn't publish a warranty for its covers. One that arrives damaged or defective is refunded in full or exchanged within 30 days (see Returns).
If something's wrong with yours, contact us with your order number and a photo, and we'll take care of you.
Bowsers
Bowsers inspects everything before it ships. Its warranty covers manufacturing defects and the wrong thing sent. It doesn’t cover chewing, wear and tear or misuse: its fabrics are tough, but no fabric is chew-proof.
If something’s wrong with yours, contact us within 30 days of your order with your order number, a few words on what’s wrong and clear photos, and we’ll take care of you. When it finds a defect, Bowsers refunds or replaces it, or offers something to suit instead.
Modern Beast
Modern Beast doesn’t publish a warranty. It puts right a POD that arrives damaged or defective, or the wrong one sent, when it hears within 7 days of delivery.
If something’s wrong with yours, contact us within 7 days of delivery with your order number and clear photos, and we’ll take care of you.
Cycle Dog
Cycle Dog’s We Care Guarantee covers defects in materials and workmanship. It doesn’t cover chewing, normal wear and tear, or misuse: no Cycle Dog product is chew-proof.
If your dog chews it anyway, Cycle Dog repairs anything it sews, beds included, free for the bed’s useful life. You pay the shipping to Portland. Contact us and we’ll put you in touch.
Toy warranty
Cycle Dog’s We Care Guarantee covers defects in materials and workmanship. It doesn’t cover chewing, normal wear and tear, or unsupervised play: no toy is chew-proof.
If your dog chews one anyway, Cycle Dog repairs its plush toys free for the toy’s useful life. You pay the shipping to Portland. Contact us and we’ll put you in touch.
DGS Pet Products
DGS guarantees its Repelz-It® beds and cushions, in chenille and cotton canvas, to be easier to keep clean than any similar pet product you’ve owned.
If something isn’t right with yours, contact us with your order number and a photo, and we’ll take care of you.
Blanket warranty
DGS doesn’t publish a warranty for its blankets. If yours arrives damaged or defective, contact us right away with your order number and a photo, and we’ll take care of you.
Travel warranty
DGS doesn’t publish a warranty for its travel gear. If yours arrives damaged or defective, contact us right away with your order number and a photo, and we’ll take care of you.
Cuddl
Cuddl doesn’t publish a warranty. If something isn’t right with yours, contact us with your order number and a photo, and we’ll take care of you.
Bandana warranty
Cuddl doesn’t publish a warranty for its bandanas. If yours arrives damaged or defective, contact us right away with your order number and a photo, and we’ll take care of you.
Toy warranty
Cuddl doesn’t publish a warranty for its toys: no toy is chew-proof, so keep an eye on a determined chewer. If yours arrives damaged or defective, contact us right away with your order number and a photo.
Fatboy
Fatboy covers manufacturing defects for 2 years from the day you bought it, with a replacement part, a new one or a refund. Its warranty doesn’t cover wear and tear, fading, the beads settling over time, or damage from water, mold, mildew or sun: its fabrics are water-resistant, not waterproof.
If something’s wrong with yours, contact us with your order number and photos, and we’ll take care of you.
